This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
All orders are shipped within 24 hours Monday – Friday 8am – 5pm.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
All orders we offer a flat rate shipping of $14.95. The only exceptions to this are customers who live in a remote area (as measured from Sydney). If you live in a remote area we are happy to discuss alternative freight arrangements which may involve depot collection etc.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of receiving your order.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
8A Marcus Place
Frenchs Forest NSW 2086
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened. These includes energisers if they have already been charged and electric netting if it has been set up.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping you paid on the order (unless it is a manufacturer fault or is damaged in transit).