Home » Customer Corner

Customer Corner


Your personal information may be collected through the course of accessing the products and services offered by McCallum Made Pty Ltd. All information is treated in accordance with Australian law.

By using or accessing any products or services offered by McCallum Made Pty Ltd or on their behalf, you, the user, agree to the collection, storage, and use of your personal information in accordance with this Privacy Policy and agree to provide us with information that is true and correct, to the best of your knowledge. You are also agreeing to read and comply with this Privacy Policy and all other applicable terms and conditions. The current version of the Privacy Policy and other policies can be accessed through this website.


  1. Identifiable personal information

Personal information may be collected when you:

  • Initiate a purchase that is not completed
  • Complete a purchase
  • Use our website, live chat, contact form, or any other service or application offered by McCallum Made Pty Ltd or by another company on our behalf
  • Contact us by phone, email, live chat, social media, our contact form, in person, or any other medium
  • Subscribe to our mailing list or newsletter
  • Agree to receive our newsletter when initiating a purchase
  • Participate in any competitions, surveys, forums, webinars, or other activities facilitated by McCallum Made Pty Ltd or on our behalf, through this website or any other medium

Personal information may include:

  • Your full name
  • Your date of birth
  • Your workplace, company, or organisation
  • Your email address
  • Your address
  • Your phone number(s)
  • Your billing information
  • Your social media details
  • The name of any website you manage, own or contribute to
  • Any other information that you willingly share in the course of accessing any of our products or services

Your personal information is transferred and stored securely. An SSL Certificate is used to provide extra protection and all information is encrypted and stored in password-protected servers.

Your personal information may be used:

  • To answer any requests or enquiries directed by you to McCallum Made Pty Ltd or any of its representatives
  • To process and deliver your order, including contacting you about your order
  • To provide you with products or services, further services, or offers of service from McCallum Made Pty Ltd
  • For administration and record-keeping
  • For communication with you, including sending promotional materials, as per our Privacy Policy
  • For security or legal purposes
  • For business development

Your personal information may be shared with:

  • Our employees
  • Contractors, consultants, and any other companies (or their employees and representatives) hired to provide services of any nature to McCallum Made Pty Ltd or any of its employees
  • Delivery companies
  • Companies that offer goods or services through McCallum Made Pty Ltd
  • Any parties required by law, e.g. police, law enforcement agencies, taxation agencies, etc
  • Banking institutions and credit agencies
  • Third-party platforms

McCallum Made Pty Ltd also reserves the right to use and share your information in the following circumstances: 

  • In the course of investigating and addressing technical and security issues
  • Where criminal activity is suspected, on your account or on the part of another user, including, but not limited to, fraud, illegal payment, data mining, hacking, copyright infringement, identity theft, harassment, etc
  • Where it is required in legal proceedings


  1. Non-identifiable information

When you visit our website, certain, non-personally-identifiable data about your visit is collected. This data consists of, but is not limited to:

  • The time and duration of your visit
  • Your domain name or IP address
  • Your device, browser, and operating system details, including unique identification numbers
  • Your internet service provider or mobile phone carrier
  • The pages you visit and any links you follow to, within, or from our website
  • How you found our website
  • Location data (if enabled)

This information is not personally identifiable but may identify your browser or device.

Cookies are used to improve the functionality of McCallum Made Pty Ltd websites. While cookies do not record most personal information, they can be used to identify your device and browser.

Depending on your privacy settings on various third-party platforms such as Google and Facebook, non-personally-identifiable data may also link to your email address or social media accounts. These account details are not shared by us, they are matched with data already available to the third-party providers. This may be used by McCallum Made Pty Ltd for targeted advertising and remarketing. It may be used or shared with Google, Klaviyo, Facebook, or other third-party service providers for statistical purposes, marketing, etc.


  1. Permissions

By using or accessing any products or services, including subscribing to our mailing list or newsletter, or entering any competition, you are giving the following permissions:

  • Your personal information may be collected, stored, and used by McCallum Made Pty Ltd
  • McCallum Made Pty Ltd may contact you in relation to orders placed, other customer service matters, enquiries, notifications, customer research, promotion, marketing, and any other reasonable business purposes
  • Your personal information may be shared with any of the parties detailed in this Privacy Policy, including third-party platforms
  • Non-personally-identifiable data may be collected and used as detailed in our Privacy Policy

When you subscribe to our mailing list, enter a competition, submit a contact form, place an order, whether completed or no, or provide your personal information through another means, you agree that McCallum Made Pty Ltd may contact you by email, mail, phone or social media, directly or through a third-party, regarding our products and services, including, but not limited to, details relating to your order and marketing materials.


  1. Mailing list

When placing an order, you may be automatically subscribed to our mailing list. Information involved with our mailing list (email address, first name, date of birth) will be used for educating and informing about McCallum Made Pty Ltd products or services to the subscribed and may include targeted advertising or emails based on user history. Users may opt out of our mailing list at any time. The details of subscribers will be handled in accordance with this Privacy Policy.


  1. Third-party platform

Where a third-party platform is engaged to provide a service to the user directly or to McCallum Made Pty Ltd, that third-party, including its employees and contractors, may be given permission to collect, use, or store your personal information. By using our website or engaging our services or products in any other way, you agree to your information being collected, used, or stored by third-party platforms.

Any information collected, used or stored by a third-party platform will be governed by the Privacy Policy, terms and conditions of this party, which may differ in any detail from the terms, conditions, and Privacy Policy of McCallum Made Pty Ltd. It is the user’s responsibility to be aware of and comply with these terms, conditions, and policies.

Where a third-party platform handles user information, McCallum Made Pty Ltd is absolved of any liability for the privacy practices of these providers. McCallum Made Pty Ltd will not be held responsible for any loss or damages resulting from the use of your personal information by third-party platforms, whether incurred in the course of business with McCallum Made Pty Ltd or not.


  1. Safety and security

It is the user’s responsibility to ensure that their personal information is kept safe. In the case of unauthorised use of personal information implicating McCallum Made Pty Ltd, such as credit card fraud, the user agrees to notify the company as soon as possible and within 3 days of the unauthorised use being discovered.

The user agrees to negate any responsibility on the part of McCallum Made Pty Ltd should personal information held by the company be compromised in any way, whether or not this breach is the result of negligence on the part of the company. McCallum Made Pty Ltd is not liable for any loss or damages resulting from this breach.


  1. Complaints, enquiries, withdrawal of permissions, alterations, and amendments

All communications with regard to our Privacy Policy and the handling of your personal information are to be directed to info@thechickentractor..com.au

Users may contact this email to:

  • Make enquiries about our Privacy Policy
  • Access their personal information, as held by the company
  • Update their details
  • Opt out of our email list and other communications
  • Request that we remove your information from our records
  • Make complaints about our Privacy Policy

Users may request the removal of their personal information at any time. On request, personal information will be erased, where reasonable and where it is no longer required for the purposes for which it was collected. However, McCallum Made Pty Ltd reserves the right to retain non-personally-identifiable information and such information as is necessary for security, legal, and record keeping purposes.

All complaints about our Privacy Policy will be handled in accordance with Australian law and the user is entitled to all rights under this law, including the right of appeal.


  1. Alterations and amendments

McCallum Made Pty Ltd reserves the right to alter this policy, as well as any other, at any time in any way deemed appropriate and permitted by law. Alterations and amendments will be effective from the time of their publication by McCallum Made Pty Ltd on this website or through any other appropriate means.


  1. Key terms
    1. Products or services: Any and all products or services offered by McCallum Made Pty Ltd in the course of conducting business, whether provided by the company or by an external entity on our behalf. Products and services include, but are not limited to: this website; any other website owned, operated, or used by McCallum Made Pty Ltd (e.g. McCallum Made blog or The Chicken Tractor blog, McCallum Made or The Chicken Tractor social media); any scripts or applications that operate as part of these websites including those belonging to third-party platforms (e.g. shopping cart, Paypal, Stripe, Live Chat, contact form); any content made available through the website, blog, mailing list, download, in print or any other medium; any contact between McCallum Made Pty Ltd or its representatives and any user; any competition run by McCallum Made Pty Ltd, or any of its agents or partners, on any platform; and chicken tractors, top hutch, chicken feeders, drinkers, electric netting, energisers, accessory products and other goods available for purchase.
    2. McCallum Made Pty Ltd (we, our, the company): The company, including any of its employees, agents or representatives, trading under the name of McCallum Made or any other name or trademark.
    3. User: Any user of the products or services offered by McCallum Made Pty Ltd, whether or not they have made a purchase or contacted the company directly. For the purpose of these terms and conditions, a user may be a mailing list subscriber or any visitor, transient or otherwise, to this website or any other website owned, operated, or used by McCallum Made Pty Ltd or any other person who makes contact with McCallum Made Pty Ltd through any other means.
    4. Third-party platforms: Third-party platforms include but are not limited to, website hosts, technical support providers, applications such as Live Chat and Paypal, social media platforms, databases, and email marketing services.
    5. Cookies: Cookies are stored on your browser and transmit information about your past interactions with a website when you visit it. Depending on your privacy settings on various third-party platforms such as Google and Facebook, cookies may also link to your email address or social media accounts. These account details are not shared by us, they are matched with data already available to the third-party providers. You can opt out of cookies by turning them off on your browser and by changing your privacy settings on Google, Facebook, and other third-party platforms but this may affect the functionality of your browser.



Shipping Charges

McCallum Made shipping charges are outlined below for Australia.

Please note for orders $100 and lower. A shipping fee can only be calculated once we have received your order, as we need to check freight before dispatch. Place this order via Internet banking payment method ONLY.

For orders $101 and higher, a shipping flat rate of $15.00 will be applied. Our $15 flat-rate freight charge applies to all metropolitan and regional freight destinations as measured from Sydney. Rural locations in Western Australia, Tasmania, South Australia, Northern Territory, or Queensland may attract a freight surcharge. It is difficult to be more precise in this explanation as freight prices vary widely from town to town in rural Australia. If you order and the freight surcharge is more than you wish to pay a 100% refund of your purchase will be provided.



Orders (except for chicken tractors) are shipped within 24-48 hours Monday to Friday 8am – 5pm.

All chicken tractors are held in stock in our warehouse in Western Sydney. The dispatch occurs after 2-5 working days of payment and delivery time will then depend on how far from Sydney the delivery address is.


How is your order shipped?

McCallum Made uses the following carriers. StarTrack, Toll, Northline, TNT. We deliver to residential and business addresses and depots. No PO Boxes, please.


Tracking your order

A consignment note is provided to the customer by the shipping carrier. So, as long as McCallum Made receives an email address and a mobile number with your order.

At the time of booking,  the shipping carrier contacts the customer by email and/or text, to confirm the consignment number for the booking made.


Delivery Insurance – COMPLIMENTARY

McCallum Made chooses the freight company, so we don’t see why you should have to pay extra to receive peace of mind. All of our products are shipped at our risk.


Shipping times


Estimated delivery (business days)


2-3 days

New South Wales

1-3 days


2-3 days

South Australia, Tasmania & ACT

6-8 days

Western Australia & Northern Territory

8-12 days



Change of Mind

If you decide that the item(s) you have ordered are not everything you thought they would be. You must return the item within 14 days of receiving your order.

Follow the below steps to arrange a refund.
Please email admin@thechickentractor.com.au to obtain authorisation to return your item.
For a change of mind, all costs associated with the return of your goods is your responsibility. We do not compensate for the costs of returning a change of mind purchase.

Definition of refund

A refund on a McCallum returned product is for the value of the original item in ‘as new’ resaleable, unused condition. The refund amount will be less the actual freight costs in the event where the costs of original freight were higher than what you were charged at the time of your order placement.

We reserve the right to not accept any refund on an item returned to us without prior approval by emailing McCallum Made..

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.

1. Please email admin@mccallummade.com.au to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
McCallum Made
8A Marcus Place
Frenchs Forest NSW 20863. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items can not be returned if they are opened. These include energisers if they have already been charged and electric netting if it has been set up.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping you paid on the order (unless it is a manufacturer fault or is damaged in transit).